FAQ

q) Who should use worldcloud.com Dedicated Server?
a) worldcloud.com Dedicated Servers are offered to experienced server administrators and developers.

q) What support is availbale once I receive my server access?
a) To be able to offer worldcloud.com Dedicated Servers to you at the lowest possible monthly rates, support at worldcloud.com  is limited to email and chat contact and is provided for certain aspects of your service only.

worldcloud.com Dedicated Server support provided for network status, server health and reboot service. All aspects of the server configuration once released to you are your responsibility, worldcloud.com does not provide application support.

q) I would like application support for my Dedicated Server - what are my options?
a) worldcloud.com maintains a large roster of experienced developers who are familiar with worldcloud.com systems and are available to you on referral - you would contract with them separately from your worldcloud.com service.

q) What are the minimum terns of service? Am I locked into a long contract?
a) worldcloud.com servers are offered in self-renewing 30-day periods until cancelled, terms are Credit Card Payment on your monthly anniversary date, per server instance.

Specific to FileMaker Server

q) I ordered a Dedicated FileMaker Server Advanced - what access to I get?
a) You have access to the server mountpoints via ftp for the databases folder, backups folder and root web folder. You use the web control panel we supplied to open/close your FileMaker databases that you have uploaded and have root access to the server web folder for custom web content. Your databases are automatically backed up to the backups directory each hour and you may download them at anytime. Use the open remote command in your FIleMaker client or view your iwp / custom web content via your web browser.

q) I would like to access the server operating system to install plug-ins and configure the server myself - is this possible with the service?
a) Admin access to the FileMaker Server is available to experienced server admins and developers by request - you will need to agree to additional terms and conditions in order to receive full admin privileges.